Shipping policy
This shipping policy outlines the details regarding the processing and delivery of your orders. By making a purchase on our website, you agree to the terms and conditions outlined below.
Processing Time: We strive to process orders promptly. Orders are typically processed within one business day from the date of purchase. Please note that processing times may be longer during peak seasons or promotional periods. You will receive a confirmation email once your order has been processed and is ready for shipment.
Shipping Methods and Delivery Time: We offer standard shipping for all orders. Delivery times may vary depending on your location and the shipping carrier. Estimated delivery times for standard shipping are as follows:
- Domestic Orders: 7-10 business days
Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to unforeseen circumstances, such as weather conditions or issues with the shipping carrier. We are not responsible for any delays or additional charges incurred during the customs clearance process for international orders.
Shipping Fees: Shipping fees are calculated based on the total weight of your order and your shipping address. The shipping cost will be displayed at the checkout before you complete your purchase.
Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment.
Incomplete or Incorrect Shipping Address: Please ensure that you provide the correct and complete shipping address at the time of purchase. We are not responsible for orders that are undeliverable or returned due to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for any additional shipping costs to resend the package.
Lost or Stolen Packages: Thicc by Je is not responsible for any lost or stolen packages. Once the package has been handed over to the shipping carrier, the responsibility for delivery lies with them. However, if you encounter any issues with the delivery of your package, please contact us, and we will do our best to assist you in resolving the situation.
If you have any questions or concerns regarding our shipping policy, please contact us at curves@thiccbyje.com. Thank you for choosing Thicc by Je!